FSA Warranty Policy
Full Speed Ahead (FSA) warrants all FSA, Gravity, VisionTech, Metropolis, and RPM products to be free from defects in materials or workmanship for a period of two years after original purchase unless otherwise stated below.
The warranty is non-transferable and valid to the original purchaser of the product only. If your product included a written policy in the packaging that differs from the warranty policy posted at www.fullspeedahead.com, the policy at www.fullspeedahead.com is to be consider most current and in effect.
Exceptions to the 2 year Warranty
Headsets: Orbit Xtreme and Orbit Xtreme Pro headset models are guaranteed against defects in materials and workmanship for ten years from date of purchase.
Bearings: All bearings except the bearings installed in bottom bracket; headset, wheel, derailleur in both steel and ceramic carry a warranty period of one year from date of purchase except in European countries which have two year warranty. Note: Bearings that fail due to contamination, misuse, improper, or lack of maintenance are not covered under warranty even if failure occurs within one year from date of purchase. Bearings installed in bottom bracket are deemed to be Consumable Product and are not covered under this warranty.
Handlebars: All Full Speed Ahead alloy and carbon fiber road and mountain bike handlebars are guaranteed against defects in materials and workmanship for two years from date of purchase. This warranty does not cover bent handlebars or damage due to use of bar ends or clip-on bars. Handlebars may have an effective usable life less than two years depending on amount of use, type of use and other conditions. Cyclists should inspect their handlebars on a regular basis in order to detect damage that may have occurred from normal use or abuse.
Seatposts: All Full Speed Ahead alloy and carbon fiber seatposts are guaranteed against defects in materials and workmanship for two years from date of purchase. Carbon fiber seatposts that have been, cracked, damaged or broken in the area where the seatpost clamp tightens the seatpost are not covered under this warranty.
Electronic components: All the electronic parts and the parts related to electronic devices are guaranteed with one year limited warranty; including but not limited to motors, controllers, batteries, wires, switches and chargers. Batteries and chargers warranty does not include damage due to power surge, use of non-original chargers, lack of proper maintenance, use under improper conditions or such other misuse.
Wear or tear parts: Bottom bracket bearings, dust seals, bushing, o-rings, rubber moving parts, stripped threads/bolt (including Aluminum, Titanium, Magnesium or Steel), brake sleeves, chains, chainrings, sprockets, cossettes, brake pads, shifter and brake cables (inner and outer), handlebar grips, aero bar pads, shifter grips, jockey wheels, disc braking rotors, wheel braking surfaces, free hubs, bearing races, pawls, transmission gears, brake linings, wave washers, corrosion, tools, etc. are not covered under this warranty due to their characteristics of consumable or non-reusable, except the manufacturing defect.
Carbon fiber products: All Full Speed Ahead carbon fiber road and mountain bike products are not covered by this warranty when used under inappropriate/wrong bolts’ tightening torque of these products as indicate/suggested by FSA (by printing, etching, engraving, on users’ manual, on the FSA website, directly on the product or in any similar way). FSA warranty/tech personnel will inspect in order to deem warrantable such products.
Explanation of Warranty:
All FSA products have an intended purpose, if the product is used outside of that purpose, product will not be warranted and FSA cannot be held responsible for any damage that may occur due to misuse. It is the product user’s responsibility to examine the product on a regular basis to determine the need for service or replacement. Not covered under this warranty are the following:
- FSA products that have been modified, neglected or poorly maintained.
- FSA products that are purchased used, not in original packaging, or from an unauthorized dealer or distributor.
- FSA products that have been damaged in shipping.
- FSA products that have been used in competition, stunt riding, or for commercial use. This includes bending or breaking components due to the use and abuse of components used for dirt jumping, trials, street or park, downhill and free-riding.
- Damage to products improperly installed or repaired as recommended by FSA.
- Stripped pedal threads on cranks are not covered under warranty.
- Damage from causes other than defects in materials and workmanship such as a user’s lack of skill,competence or experience.
- The finish or aesthetics of the product are not covered under this warranty.
- Any labor costs associated with the removal, replacement or reassembly of the product.
- Normal wear to the product. Components may have symptoms of wear in less than two years depending on amount of use, type of use and other conditions. This includes products that have reached the end of their normal life expectancy.
Any FSA, Gravity, VisionTech, and RPM products purchased through unauthorized dealers (eBay or otherwise) carry NO WARRANTY and are sold as-is.
To Obtain Warranty Service:
Eligibility for warranty is determined by FSA warranty/tech personnel. Proof of purchase is required to validate warranty period. Please keep your proof of purchase. Items returned for warranty determination without proof of purchase will be returned at customer’s expense.
It is necessary to return the product to FSA for inspection before any replacement under warranty can be deemed. Only FSA or an Authorized FSA Warranty Center may determine if a product is warrantable. If the product is not covered under warranty, all replacement, repair, and shipping costs are responsibility of the customer. At no time may any retailer or distributor make representations of warranty for FSA products without express written permission from FSA. Should a retailer or distributor replace product before consulting FSA, it is at the sole discretion of the retailer or distributor and may not be reimbursed by FSA.
Before returning product to FSA, please follow the instructions below to receive a return authorization (RA) number.
Consumers:Claims for warranty must be made through the retail location where the product, or bicycle with FSA original equipment (OEM), was purchased. The retail location should contact FSA or the closest Authorized FSA warranty center to obtain a RA number. Proof of purchase is required to validate warranty period. Please keep your proof of purchase.
Retailers: Contact FSA or an Authorized FSA Warranty Center to obtain an RA (return authorization) number. Send the FSA product with RA number clearly printed on the box; along with a copy of the purchase receipt, or other satisfactory proof of purchase to Full Speed Ahead in the United States. If you are outside of the United States, contact the Authorized FSA Warranty Center closest to your country of residence for warranty determination. A list of Authorized FSA warranty centers is posted at www.fullspeedahead.com.
Any postage, insurance, or shipping costs incurred in sending your product for service are the customer’s responsibility. Once received by FSA or Authorized FSA Warranty Center, the product will be inspected to determine if it is covered by the FSA warranty policy. After receipt and inspection by FSA warranty personnel and deemed warrantable, FSA will perform the necessary repair or replacement. Should there be any cost to the customer, they will be notified prior to any repair being performed.
In the case where the product is not covered under warranty, FSA will repair the product at customer’s expense or offers replacement under the “Crash Replacement Policy”. This policy covers a 2 year period following the purchase date of the product. The crash replacement policy offers replacement of damaged, non-warrantable, non-repairable product for a reduced cost. Reduction in price is at sole discretion of warranty center. If the customer declines the crash replacement offer or repair service, the customer will need to cover the cost of returning the product. If the customer declines service or replacement offer and the product is deemed unsafe for use, the product will be returned in an unusable condition to guarantee rider safety. If FSA does not receive an acceptance or decline of service from customer after 90 days from the date offer is made to customer, then the product becomes the property of FSA and may be destroyed.
Limits of Warranty
At its sole discretion, FSA agrees to repair or replace products deemed by FSA to be defective as indicated below.
FSA reserves the right to replace product with like replacements that may have graphics or finishing different from the original part. If a part defect arises and a valid claim is received within the Warranty Period, at its option, FSA will either (1) repair the defect at no charge, or (2) exchange the product with a product that is new or which is at least functionally equivalent to the original product. FSA may request that you replace defective parts with new or refurbished user-installable parts that FSA provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by FSA, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes property of the customer and the item replaced becomes property of FSA.
To the extent permitted by local law, this warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. As permitted by applicable law, FSA specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects. If FSA cannot lawfully disclaim statutory or implied warranties then to the extent permitted by local law, all such warranties shall be limited in duration to the duration of this express warranty and to repair or replacement service as determined by FSA in its sole discretion. No FSA reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
For Australian customers:
Full Speed Ahead, Inc., 12212 Cyrus Way, Mukilteo, WA 98275-5702, USA hereby provides this FSA limited warranty in Australia. Please contact the retailer you purchased this FSA product from or Cassons Pty. Ltd., 11b Grand Ave Camellia, New South Wales, 2142 Australia to make a claim. FSA will either repair or replace your FSA product at its discretion for valid claims. It is the customer’s responsibility for any expenses incurred in making the warranty claim. This warranty is provided as an addition to other rights and remedies as given by laws relating to FSA products. FSA products come with guarantees that cannot be excluded under the Australian Consumer Law. Entitlement is granted to you for replacement or refund due to a major failure and for compensation for any other reasonably predictable loss or damage. Entitlement is also granted to you to have the products fixed or replaced if the products lacks acceptable quality and the deficiency does not amount to a major failure.
Except as provided in this warranty and to the extent permitted by law, FSA is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, or any indirect or consequential loss.